Frequently Asked Questions
Can't find the part your looking for?
If you are unable to find a part you're looking for please contact us on 0414 798 992 or fill out our contact form.
What if I can't find my car parts in Alan Mance Store?
Not all makes and models are available in Alan Mance Store however we are progressively adding more.
How do I make payment?
Alan Mance Store accepts credit card (Visa, Mastercard) and PayPal. No details are stored by Alan Mance Store.
Will i get a tracking number?
Once your order has been dispatched from our warehouse an email will be sent with your tracking number.
Can i pick up my order?
Pickup is available from our store location in 435 Barkly Street, Footscray VIC 3011. Please comment on checkout page that you want to pick up your items.
Where do the products come from?
We hand pick the best products in each category from well known market leaders. Products are shipped to the Alan Mance Store warehouse for dispatching Australia wide. We are continuing to expand our product range. We also invite other product suppliers to contact us regarding distribution of their products.
Am I able to return a product?
Yes, if for any reason the product is defective or an item is eligable for a fitment guarantee. Post the product back to the Alan Mance Store; (the address is on your receipt) and you will receive a 100% refund. The cost of returning the item is paid by the customer.
Are my personal details secure?
Definitely. When you register with Alan Mance Store; for free we do to share any of your details with a third party. That includes the Credit Cars Processor which processes your payment as they do not keep a copy of your details.
Who is Alan Mance Store?
Alan Mance is a Melbourne based family-owned automotive dealership network which offers 8 brands across 4 convenient locations – Footscray, West Footscray, Melton and Bacchus Marsh. Our dealerships boast friendly and knowledgeable sales and service departments, exceptional fleet and rental services as well as spare parts, finance and insurance.
Our original Holden dealership was established in 1978. We have been selling and servicing Mitsubishi vehicles for over 25 years; Nissan and Suzuki for over a decade. Our latest additions, LDV vans and Ram trucks opened in 2017.